Reviews
Rated 4.9 by 478 customers
Most of the work we do in Cardiff-by-the-Sea comes from someone who has had us out before, or from a neighbor of theirs. That is the only marketing this trade really has.
Reviews
What Cardiff-by-the-Sea customers say
The fridge side had climbed into the fifties while the freezer stayed rock solid. He pulled the rear panel and found the evaporator fan on that side had quit. Our kitchen in the Walking District is a galley and he worked around us without moving the unit.
Three blocks up from the sand and I'd never had the lower grille off in twelve years here. Both sides had gone warm. What came out of the coil looked like gray felt. He combed it out, checked the fan bearing, and it was holding by dinner.
We're only down at weekends, so nobody had opened the wine cabinet in a month. Panel read right, but the inside of the glass was beading and a couple of labels were ruined. Door seal and the heater in the pane. Turning it colder had been making it worse.
Rated 4.9 from 478 customer reviews.
What people actually comment on
Almost never the repair itself — a working refrigerator is what was expected. What comes up again and again is the part around it: that the arrival window was real, that the price quoted was the price charged, and that the technician explained what had failed rather than presenting a total.
The second thing is that the appliance was serviced where it stood. Built-in units are fitted into cabinetry, often with stone worktops and panelled doors around them, and dragging one out to look at it risks more than the fault ever did. On this equipment the condenser is reached through the grille and the sealed system is designed for access in place.
Repairs that did not happen
Some of these reviews are for visits where nothing was replaced: a door seal reseated, a drain cleared, a filter that had never been changed. It is worth saying plainly that a diagnosis which ends in "this does not need a part" is a successful visit, and it is charged as a diagnosis rather than a repair.
Appliance down in Cardiff-by-the-Sea?
Tell us the brand and what it is doing — we can usually name the likely repair before we arrive.